Business Process Outsourcing and Information Technology Enablement

Capabilities

Medical Payment Reviews
Enterprise Software Development
Contact Center Operations
Document Management and Storage
Outsourced IT Functions
Website and Web Portal Design
Mobile Applications Development
Healthcare Business Intelligence
Compliance Audits and Audit Protocol Development
IT Security and Compliance
Independent Verification and Validation (IV&V)
Enterprise Quality Assurance and Process improvement

Expertise

Strong Program and Project Management of Complex, Long-term Projects
Organization and Process Improvement
Statistical Functions and Statistical Sampling Methodologies
Compliance Auditing
Strategic Communications
Outreach and Stakeholder Communications for Highly Sensitive Programs
IT Strategy and Organization
Technology-enabled Communications
Technology-enabled case management and processing
Dashboard reporting and trend analysis

Experience

CMS BFCC-QIO CompassWeb Development
CMS BFCC-QIO HelpLine
CMS CERT DC Call Center
CMS CERT Documentation Contractor
CMS ZPIC Physician Review, Data Architecture, and SAS Programming
MHCC QMDC and Data Farm Development
BFCC-QIO HelpLine Mobile Application
BFCC-QIO Websites
MHCC QMDC Website
CMS CERT Provider Website
CMS PERT Website
CMS CERT ZPIC Medi-Medi Data Architecture
CMS MEDIC RDS Audit
CMS RAC Data Validation Audit
CMS BFCC-QIO Beneficiary and Family Outreach
CMS CERT DC Provider Call Center and Outreach
MHCC QMDC Data Farm (Tableau and Business Objects)
CMS PERM SC (SAS utilized extensively)
CMS ZPIC SAS Programming and Data Architecture
ISO Certified QMA text America Systems Registrar Logo ANAB Accredited Logo SOC 2 for Type II Audit logo CMMI for Dev Level 3 Logo